FAQ
Frequently asked questions
The most important answers about pricing, inquiries, payment and how your tour works. Can't find what you're looking for? Just reach out to us directly.
How are prices calculated?
The price for your tour or transfer is fixed at the time of your inquiry and depends on the route, driving time and number of passengers. There are no hidden surcharges — the agreed fixed price applies regardless of traffic or short waiting times.
How does an inquiry work and when do I pay?
Send us your preferred dates via the contact form or WhatsApp. We usually confirm availability and price within an hour. Payment is made conveniently in the vehicle — cash or card — right after the trip, no advance payment is required.
Can I cancel or reschedule a booked tour?
Free cancellation or rescheduling is possible up to 24 hours before the agreed pickup time. For later cancellations or no-shows, we reserve the right to charge part of the agreed price.
How much luggage can I bring?
Depending on the vehicle, there is comfortable room for up to four suitcases plus hand luggage. For larger groups or extra luggage, for example ski equipment on an airport transfer, please let us know when you inquire so we can plan the right vehicle.
Do you provide child seats?
Yes, on request we provide suitable child seats and booster seats free of charge. Please let us know your child's age or weight when booking so we can prepare the right seat.
How does the airport pickup work?
Your driver tracks your flight and waits for you in the arrivals area with a name sign, even if your flight is delayed. Once you have collected your luggage, we walk you straight to the vehicle — no waiting at a taxi stand and no transfers.
Do your drivers speak English?
All of our drivers speak fluent German and English and are happy to share tips about the sights along the way. Tours with additional language skills are available on request — just ask us.
What happens in bad weather?
Our tours run in almost any weather, and the vehicles are equipped accordingly all year round. In case of extreme weather or closed roads, we will quickly agree on an alternative route or a new date with you.